| Optimal Health Concepts Ordering Information |
| Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email. |
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| Shipping/Delivery Options | |||||||||
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We use Fedex for most shipments, (except P.O. Boxes ship USPS). We ship to the Continental U.S., HI and AK only. We may use USPS to some physical addresses, at our option. For a limited time, Free Shipping on orders over $149. $5.00 for orders over $75 $6.00 for orders $25-$74.99 $7.00 for orders under $25 Expedited delivery charges are in the handling fee field at checkout, and are in addition to the regular ground rates: If you need faster shipping options, please call us to order: 888-390-4676 Delivery times are estimated, and not guaranteed. Orders may not be cancelled due to fedex delays. If your package does not arrive on time as stated in the fedex tracking info, please contact us immediately. If your package arrives damaged, we must be notified within 24 hours of delivery, otherwise a damage claim will not be honored by fedex. Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.) |
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| Sales Tax | |
| State sales taxes are applied to all shipments within California. Sales taxes are not applied to shipments for destinations outside California. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail. | |
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| Payment Policy | |
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Payment for orders will be made via your credit card upon completing your online order. Sales tax (California only), and shipping charges will be added. Advertised prices should be correct, but in the case of a misprint or change of price from our suppliers, we reserve the right to cancel any order that cannot be fulfilled at the correct sale price. |
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| Return Policy | |
| If you are not sure about a product, please ask questions before you buy. For quality assurance and insurance reasons, we do not accept returns on any products, even if they are unopened. We are not responsible for damage caused by extreme hot or cold weather, including melted coatings on snack bars. Any refused or cancelled order is subject to a 25% restocking fee, in addition to any shipping fees to and from the customer, and back to our supplier‘s warehouse. Results may vary with any product. No guarantees are offered or implied, unless otherwise stated in the product description on our website. | |
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| Privacy Policy | |
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We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please see below: What Information We Gather or Track
What We Do with Collected Information
Who Can Use Collected Information and How
Our Disclosure of Your Information
Our Security Measures
Your Choices
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| Security Information | |
| We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page. | |
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| Credit Card Processing Policy | |
| We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number | |
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