Optimal Health Concepts Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Shipping/Delivery Options

We use Fedex for most shipments, (except P.O. Boxes ship USPS). We ship to the Continental U.S., HI and AK only.  We may use USPS to some physical addresses, at our option.

Rates are as follows*:

Standard (Continental U.S. only) 5-7 business days avg, up to 10 lbs.

For a limited time, Free Shipping on orders over $149.

$5.00 for orders over $75

$6.00 for orders $25-$74.99

$7.00 for orders under $25

Expedited delivery charges are in the handling fee field at checkout, and are in addition to the regular ground rates:
(Continental U.S. only) 2-5 business days, up to 3 lbs.
Note: To choose expedited, you will select the $3.00 handling fee.

Shipments to Hawaii or Alaska: Note: $10 Handling fee to Hawaii or Alaska must be added at checkout if your items weigh over 8 oz.  If your items are 8 oz or under, it may ship at the standard rate.  When in doubt, add the handling fee and we'll credit it back if the order is light enough.

* In the event that your address is in a location that requires a larger than usual shipping rate, we may contact you with surcharge information before shipping your order.  No surcharges are applied without your consent.

If you need faster shipping options, please call us to order: 888-390-4676


Delivery times are estimated, and not guaranteed.  Orders may not be cancelled due to fedex delays.

If your package does not arrive on time as stated in the fedex tracking info, please contact us immediately.  If your package arrives damaged, we must be notified within 24 hours of delivery, otherwise a damage claim will not be honored by fedex.


Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
Weight (pounds) Shipping Cost
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Sales Tax
State sales taxes are applied to all shipments within California. Sales taxes are not applied to shipments for destinations outside California. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail.
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Payment Policy
Payment for orders will be made via your credit card upon completing your online order. Sales tax (California only), and shipping charges will be added.

Advertised prices should be correct, but in the case of a misprint or change of price from our suppliers, we reserve the right to cancel any order that cannot be fulfilled at the correct sale price.
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Return Policy
If you are not sure about a product, please ask questions before you buy. For quality assurance and insurance reasons, we do not accept returns on any products, even if they are unopened. We are not responsible for damage caused by extreme hot or cold weather, including melted coatings on snack bars.  Any refused or cancelled order is subject to a 25% restocking fee, in addition to any shipping fees to and from the customer, and back to our supplier‘s warehouse. Results may vary with any product. No guarantees are offered or implied, unless otherwise stated in the product description on our website.
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Privacy Policy

We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please see below:

What Information We Gather or Track

Information on general usage and any optional personal details you provide to us will be used to provide you with enhanced features. The following are details of the information we collect:

  • Optimal Health Concepts collects data so that we may display personalized content to our visitors. Additionally, usage information may be analyzed so that we can judge our system‘s performance or execute your customized features.
  • We may collect information from customers and visitors to our Web site. This information allows us to process orders from customers by collecting their First Name, Last Name, eMail, Password, Credit Card Number, Expiration Date, Billing Address and Shipping Address. Other information such as Date, Time and IP address is also collected.
  • Your browser offers so-called "cookies" which -- if you allow their use -- store small amounts of data on your computer about your visit to any of our sites. Cookies assist us in tracking which of our features you like best. Cookies can enable us to customize our content according to your preferences. However, cookies tell us nothing about you personally unless you specifically give us the requested additional information.

What We Do with Collected Information

  • From time to time we extend various offers through our partner companies. These may include news or additional details on their products and services. Your personal preferences or usage history may result in your being offered special screens or products. Some personal information, such as eMail, may be shared with a partner company, but only when you have previously agreed to the transfer.
  • We produce aggregate reports for advertisers. For example, we tell advertisers how many people saw or clicked on an ad and additionally, how many people saw or clicked on ads in different portions of our service. Where available, we may offer additional information about viewer characteristics. However this does not include personally identifiable information about you or your online usage patterns. Our advertisers allow us to provide our service to you. In return, they need to know how to effectively place their ads to potential customers.
  • Optimal Health Concepts may send a newsletter to our Users. If you would like to stop receiving the newsletters you may unsubscribe by removing your account.

Who Can Use Collected Information and How

  • As mentioned in our "What We Do With Collected Information" section, we provide our advertisers with aggregate reports on advertising activity.
  • Please be aware that if you voluntarily disclose information online, personal or otherwise, that information can be collected and used by others. Optimal Health Concepts will have no means to control this.

Our Disclosure of Your Information

  • Optimal Health Concepts does not sell or commercially make available specific information about its Users or Users other than in aggregate form, except in cooperation with law enforcement bodies in regards to content violations or violations of applicable laws.

Our Security Measures

  • Optimal Health Concepts uses Secure Socket Layer (SSL) to encrypt payment information and User data against unauthorized access. However, we cannot be responsible for how third parties, whose links appear on our site, use your information. You should know that no data transmission is one hundred percent guaranteed against easdropping. Because your site is ultimately protected by you and your password, much of your information security is up to you.
  • Optimal Health Concepts has implemented additional precautions to ensure the privacy of your personal information. We have a strict firewall in place which does not allow any outside access. Access in the company is limited to only individuals who need to be able to see customer data in order to perform their job functions, such as the billing department. Important personal data is backed up on the network to help insure its integrity.

Your Choices

  • You may choose not to receive special offers and discounts simply by not registering for any special deals and offers when you sign up. If you signed up for special offers and now wish to unsubscribe, you may do so at any time by replying to the unsubscribe link contained in those mailings.
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Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number
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